We've got a litter of Airedale puppies that we're selling right now, and Andrea is handling that quite well. One of the people interested in a puppy came by, looked at all of the puppies, and ended up picking one.
The deposit is a point at which we consider the puppy to be sold; we tell other people interested in purchasing it that it's not available for sale, and we hold the pup until the sale can be concluded by paying the balance due -- in this case, an additional $350.
10 days later the customer called and told Andrea a sad tale. Her car was broken, or had been wrecked, or her husband was in the navy, or... well, I'm not sure what the excuse was. Here's the email:
I really hate to have to do this, but we will not be able to take that puppy. We are having trouble with the car leaking oil and our warranty is not going to cover it so we can't afford to repair the car and buy a dog :( is it possible to get the deposit back we put on the little boy? It would be greatly appreciated so we can get this at fixed. We are still very interested in getting a dog though, if you guys have more puppies later on maybe we can get one when our car isn't breaking :P very sorry about this
Andrea, because she's generally more than fair, agreed to return the deposit, and asked when the woman would be able to come get it. The woman said initially Friday, but emailed and said Saturday. And then blew off Saturday, but emailed and said that she'd be there FOR SURE on Sunday! So after the third time that this woman agreed to a day to come get her deposit and then blew it off, Andrea was pretty frustrated.
I looked at the email, and considered the fact that this woman had first reneged on her purchase of the dog, and then stood Andrea up three times, and told her that I'd consider it fair of her to just keep the deposit. Andrea thought about it, and agreed, so I sent this email to the woman:
I have reviewed all the email between Andrea and you related to the deposit.
Thank you for your interest in our Airedales - when we take a deposit on a pup we tell other people that pup is sold and potentially loose sales because of that.
I'm sorry that your personal situation does not let you complete the purchase . If you are still interested In a puppy we will credit your deposit toward the purchase price. We will not be refunding the deposit. If you have any questions you can call me at 206 940 4980
And got this in reply:
I'll be letting everyone know you're running a scam. Hopefully nobody takes your advertisement seriously. Don't need the rest of the public to lose their money to people who never made it clear the deposit was non refundable and who care not about the hardships people are in.
We take deposits on all of the animals we sell. It's become a standard part of our business, both to make sure that the sale is firm, and the buyer committed, and to allow us a small amount of insurance if the purchase does not go through. In the case of piglets and puppies, they sell best when very young.
So here's my question to you, dear reader:
Do you think that we have treated this woman fairly?
9 hours ago